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Terms and Conditions

ZWILLINGER’S

Zwillinger online offers an opportunity to discover the perfect little white dress for all pre-wedding events and special occasions. Unlike ordinary online retailers, Zwillinger online offers limited-edition, couture quality that is hand-made to order. Each dress is pre-ordered and only a handful of each style will ever be produced, providing a unique online experience.

Sizing:

We offer standard sizing for all Zwillinger merchandise. Size modifications are not available through our online store. If you are in between sizes, we recommend ordering a larger size and tailor-to-fit rather than ordering too small. For questions concerning sizing, contact orders@mirazwillinger.com

Shipping:

  • We offer FREE worldwide shipping for all Zwillinger merchandise. All custom fees, taxes, and fees associated with the destination country is paid by the recipient, not our studio. Tax and fees are non-refundable under any circumstance.
  • Dresses are made-to-order and shipped 3-4 weeks after an order is confirmed. Express shipping may vary between 2-10 business days based on the destination country.
  • Once shipped, our studio is not responsible for delays associated with the courier. A shipment notification along with tracking is emailed once an order has been shipped. Orders with multiple items may ship at different times and in separate packaging. We are always happy to assist with questions regarding your order at orders@mirazwillinger.com

Changes or Cancellation to an order:

Changes or cancellation to an order cannot be made once an order is confirmed. All questions or concerns about an item need to be made BEFORE placing your order. We are always available to assist at with questions or concerns at orders@mirazwillinger.com

Return/ Exchange Policy:

We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return or exchange any UNUSED item within 14 days from the date of delivery. Any return or exchange requests must be directed to orders@mirazwillinger.com.

MZ reserves the right to refuse the return or exchange of any merchandise that does not adhere to our policy; such items will not be accepted nor refunded and will be sent back to the customer. You will receive a confirmation via email when your return or exchange is being processed. 

  • All returns must be unused, unworn, undamaged, unwashed, unaltered, and in the same condition in which it was received.
  • All tags must be attached.
  • Item must be returned complete in its original packaging and in one single shipment.
  • Merchandise that has been personalized cannot be refunded, returned, or exchanged.
  • Refunds may only be issued in the same form as original payment and price. A refund will be issued once the merchandise has been physically received by our studio and has been processed for quality inspection.
  • Exchanges will be recharged according to the price of the exchanged item. To process an exchange, a new order must be placed in which a 3-4 week shipping lead time will apply.
  • Shipping costs and taxes are non-refundable.
  • You may only submit a single exchange request for each product purchased.
  • Due to the nature of our limited-edition designs, fabric inventory is limited. Customers will be alerted immediately if necessary.

Our professional team is always available for assistance with your online purchases. We look forward to answering all your questions and providing excellent customer support.