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Terms and Conditions

Last updated: December 15th 2021


These are the terms and conditions of use for the website at http:/www.mirazwillinger.com (the “Website”). Please read them carefully because they form a legally binding agreement between you and anyone on your behalf (“You”) and Studio Mira Zwillinger Ltd, a limited company registered in the State of Israel under company registration number 515175776 with our registered office address at 22 Helsinki St., Tel Aviv (“We“, or “Us“, or “Our“) in relation to access and use of the Website.

Your use of the Website is also governed by our Privacy Policy and Cookies Policy the provisions of which are incorporated herein by reference so when we refer to these terms we also refer to the Privacy Policy and Cookies Policy.

BY ACCESSING THE WEBSITE YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THEM YOU SHOULD NOT ACCESS OR USE THE WEBSITE.

The most current version of these terms is dated above but We reserve the right to change them from time to time without giving You notice, so please try to read these terms every time you visit the Website. By accessing the Website after changes are made to these terms you agree to the revised terms.

  1. OUR PROPRIETARY RIGHTS

The design and content of the Website, and the materials published on it, are protected by copyright and are owned by Us and our licensors. All rights are reserved. We and our licensors retain the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction of the Website by any means and in any form, in whole or in part, and to make the Website available to the public, and to distribute any copyright protected materials in the Website. You agree not to copy, adapt, alter or create any derivative work from any material on the Website, or to restrict or inhibit the use or enjoyment of the Website by anyone else.

We and Our licensors own various trademarks and registered trademarks that appear on the Website (the “Marks“). You may not use those Marks other than as permitted by express written license from the licensor (whether that is Us or Our licensors).

2. USING THE WEBSITE

We are pleased to provide the website to You for use but You must use the Website in an acceptable way. It is impossible to provide an exhaustive list of exactly what constitutes acceptable and unacceptable use of the Website. In general, we will not tolerate any use of the Website which damages or is likely to damage Our reputation, the availability or integrity of the Website or which causes Us or threatens to cause Us to incur any legal, tax or regulatory liability.

As you might expect, you may only use our website for lawful purposes. For example, you must not use our website:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • to send any unsolicited or unauthorized advertising or promotional material or any other form of unsolicited communication (spam); or
  • to transmit any data, send or upload any material that contains any harmful programs, such as viruses, Trojan horses, worms, or time-bombs.

You also agree not to:

  • reproduce, duplicate, copy or re-sell any part of Our Website; or
  • access without authority, interfere with, damage or disrupt Our Website, or any related equipment, network or software.

The terms set out in this Section 2 are intended to protect Us, Our Website and its users, so a failure to comply with these terms constitutes a serious breach of these terms. If We believe You have breached these terms, We may do any or all of the following (as well as any other action we feel is appropriate):

  • issue a warning to you and ask you to take certain steps to rectify your behavior.
  • suspend your right to access our website, either temporarily or permanently.
  • take legal action against you, including to recover any loss we have suffered due to your actions.
  • disclose information to law enforcement authorities.

We aim to update the Website regularly, and may change the content at any time. If the need arises, we may suspend access to the Website.

Use of the Website is free and We take steps to ensure it is available to all permitted users. We will try to ensure that the Website is always available to You but We do not promise that the website will be continuously available. We also do not promise that Your use of our website will be uninterrupted or error-free, or that the Website and server will be free from attacks (e.g. from viruses). We recommend that you use your own appropriate virus checking softwar

3. THIRD-PARTY LINKS AND SERVICES

The Website may include links that allow You to leave the Website and visit third party sites or resources. We have no control over those sites or resources and do not endorse and are not responsible or liable for: (i) any content, advertising, products, or other materials on or available from such sites or resources, (ii) any errors or omissions in these websites or resources, or (iii) any information handling practices or other business practices of the operators of such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any linked sites or resources. Your interactions with such third parties will be governed by the third parties’ own terms of service and privacy policies, and any other similar terms.

4. ACCOUNTS

In order to use some of the services of the Website, you may have to create an account (“Account“). You agree not to create an Account for anyone else or use the account of another without their permission. When creating your Account, you must provide accurate and complete information. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify Us immediately of any breach of security or unauthorized use of your Account. As between You and Us, You are solely responsible and liable for the activity that occurs in connection with your Account. If you wish to delete your Account you may send an email request to [email protected]

5. TERMS OF PURCHASE

Please read these Terms of Purchase carefully before ordering Products from the Website.

5.1. WHEN DO THESE PURCHASE TERMS APPLY?

These Terms of Purchase apply to all offers and contracts relating to the sale and delivery of Products by Us. In other words, You agree to these Purchase Terms, when You (i) order anything from the Website, (ii) order anything at any web page directly connected to the Website or (iii) when you accept an offer from us. It is only possible to deviate from these Purchase Terms if such deviation is expressly agreed to in writing by Us.

5.2. PRODUCTS

We have different types of products as may be displayed on the Website from time to time (the “Products”).

Please note that in the case of limited edition or limited production Products extra restrictions may apply. These extra restrictions will be made known to you via the Website.

All Products shown on the Website are subject to availability. This means that, although We strive to ensure our Website reflects the availability of stock, certain Products shown on the Website may no longer be available for purchase.

We attempt to be as accurate as possible in describing and providing information about the items offered for sale in the Website (the “Content”). However, We cannot and do not warrant that the Content available on the Website will always be accurate, complete, reliable, current, or error-free.

Minor differences in color and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. We shall not be liable for these variations and deviations.

5.3. REQUIREMENTS TO CONCLUDE A CONTRACT WITH US

You have to be 18 years of age or older and not otherwise legally incapacitated to enter into contracts to purchase Products via the Website.

You can only order on the Website if You are a private consumer and not a reseller or a wholesaler.

You guarantee that the information You provide to Us in the request or order is accurate and complete.

5.4 HOW IS A CONTRACT CONCLUDED WITH YOU?

The following applies to all types of Products. All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.

All orders submitted by You are subject to acceptance by Us. We are entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to You or to any third parties. If We do not confirm acceptance of Your order within 10 working days, it is deemed to have been refused.

Before creation of a sale agreement, We may choose not to accept Your order at our own discretion. Examples of when we may not accept your order are as follows:

  • If Product(s) are shown on the Website but are not or no longer available;
  • If We are unable to obtain authorization of your payment;
  • If shipping restrictions apply to a Product;
  • If Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described.

In the event that We do not accept (part of) your order we shall be entitled to cancel (part of) your order without incurring any liability towards You or a third party. Following the cancellation We will of course provide You with a refund for the amount paid to us (and received by us) under the cancelled (part of the) order.

We have and fully reserve the right to refuse to accept any order that We know or reasonably suspect was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.

After your order has been confirmed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase and details of any delivery services.

Please note that We start processing orders as soon as they’re placed and are unable to change or cancel orders once confirmed. This includes changes to Products, payment method, shipping address, and the shipping method.

5.5 RETENTION OF TITLE

All Products will remain Our property until You have paid all amounts owed to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has passed to You.

5.6. MAINTENANCE OF PRODUCTS

We draw your attention to the washing and maintenance instructions printed on the labels of the Products. We will not be liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

5.7.RETURNS AND REFUNDS

If you’d like to return a Product, contact us at [email protected] indicating Your order number and noting the reason for return. Products must be returned within 14 days of receipt. Products that have been personalized or customized may not be returned and will not refunded.

All returned items must be in their original condition – unworn, unwashed, unaltered, undamaged, clean, and free of lint, in its original packaging with all tags attached. Products that do not adhere to these standards will not be available for a return and will not be refunded. You will be notified and the piece will be returned to You at your own cost and expense.

We do not exchange Products. If you wish to exchange a Product, You will need to return your purchase for a refund (subject to compliance with the above terms) and place a new order.

5.8. PRICE

The price of the Products is as stated on the Website from time to time. Prices do include VAT or sales tax (unless specifically stated otherwise) that will be added to the purchase price to the extent so required under the applicable laws. Prices are exclusive of additional costs such as shipping, handling, delivery, postage, insurance and if applicable, customs fees and other governmental charges, which will be charged to you separately. The costs may vary for each Product and type of delivery. For further details, please see section 5.11 or go to the Delivery section of the Website.

We reserve the right to make price changes prior to the placing of an order by You.

We reserve the right to change, limit or terminate any special offers or discounts at any time.

5.9. METHODS OF PAYMENT

You will be charged by credit card of the following types only: Visa, Master Card, Diners and Amex   (changes may be made in this list of credit cards), depending on the terms of use of the credit card, as customary by each of the User’s credit card companies and by PayPal.

We reserve the right to conduct an individual credit check for each order in accordance with our Privacy Policy. Depending on the results of this credit check, We reserve the right to refuse certain methods of payment.

5.10. INVOICING

Where We elect, or are required by applicable law, to issue or make available an invoice, We reserve the right to issue or make available electronic invoices and You agree to such form of invoicing.

5.11. DELIVERY

We will deliver to the address indicated by You in the order.

Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and You hereby waive your rights to claim any form of compensation in such respect.

We are entitled, insofar as reasonably possible, to make partial deliveries so that You receive your Products as soon as possible. There will be no additional costs associated with partial deliveries initiated by Us. However, in the event that You request that We make partial deliveries, We may charge you for extra delivery costs. Each partial order shall constitute a separate contract of sale.

Unless otherwise provided, We will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by You will be paid for by You.

5.12. DAMAGED OR DEFECTIVE PRODUCTS

For Us, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. Returned Products are inspected by Our Quality Assurance Department and refunded if the damage is the result of a manufacturing defect. We undertake to fully refund the cost of any manufactured defective Products.

If the problem was caused by reasons other than materials quality or assembly process, the original Product will be returned to You at your own cost and expense. We do not refund Products:

  • obtained from a source other than the Website;
  • that have been damaged by abuse or negligence (e.g. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.); and/or that have been damaged by misuse or activities other than the intended purpose.

Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.

6. WARRANTY DISCLAIMERS

The website is provided on an “as is” and “as available” basis, and without warranties of any kind either express or implied. We hereby disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, fitness for a particular purpose, non-infringement, and those arising by statute or from a course of dealing or usage of trade. We do not guarantee that the website will be free of bugs, security breaches, or virus attacks. The website may occasionally be unavailable for routine maintenance, upgrading, or other reasons. You agree that we will not be held responsible for any consequences to you or any third party that may result from technical problems of the internet, slow connections, traffic congestion or overload of our or other servers. We do not warrant, endorse or guarantee any content, product, or service that is featured or advertised on the website by a third party.

7. LIMITATION OF LIABILITY

To the fullest extent permissible by law, we shall not be liable for any direct, indirect, exemplary, special, consequential, or incidental damages of any kind, or for any loss of data, revenue, profits or reputation, arising under these terms or out of your use of, or inability to use, the website, even if we have been advised of the possibility of such damages or losses. In no event shall the aggregate liability for any damages arising under these terms or out of your use of, or inability to use, the site exceed the total amount of fees, if any, paid by you to us for during the three (3) months period prior to bringing the claim.

8. GOVERNING LAW

These Terms and the relationship between you and Us shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its principles of conflict of laws, and only the courts in Tel-Aviv, Israel, shall have jurisdiction in any conflict or dispute arising out of these Terms.

9. QUESTIONS

If you would like to contact us about the Website or any of the items on it, please email us to [email protected]


The Zwillinger project.

Zwillinger’s online offers an opportunity to discover the perfect look for all pre-wedding events and special occasions. We guarantee couture quality that is nearly one of a kind.

Sizing:

We offer standard sizing for all Zwillinger’s merchandise. Size modifications are not available through our online store.

The only modification possible is length modification. Any custom length can be requested after purchasing by sending an email us directly to [email protected] with the order number in the subject title. Please note an item with a customized length is non-refundable.

For questions concerning sizing, contact [email protected]

Shipping:

  • When your order is placed, Zwillinger’s will start producing the item. We do not keep stock and all items are made-to-order. The item will be shipped within 21 business days after an order is confirmed. All Zwillinger’s Jewelry items and Mira for Zwillinger’s pieces will ship within 35 business daysExpress delivery may vary between 2-10 business days based on the destination country.
  • We offer worldwide shipping for all Zwillinger’s merchandise for a flat rate of $35 per order. We use DHL or Fedex Express for all shipments and returns.
  • All custom fees, taxes, and fees associated with the destination country is paid by the recipient, not Mira Zwillinger studio. Tax and fees are non-refundable under any circumstance.
  • Once shipped, Mira Zwillinger studio is not responsible for delays associated with the courier. A shipment notification along with tracking is emailed once an order has been shipped. Orders with multiple items will be shipped together.

We are always happy to assist with questions regarding your order at: [email protected]

Cancellation of an order:

Cancellation of an order cannot be made once an order is confirmed. All questions or concerns about an item need to be made BEFORE placing your order. We are always available to assist with questions or concerns at [email protected]. A cancellation fee of 10% from total purchase will be applied to any order cancellation.

Exchange Policy:

We want to ensure that you are completely satisfied with your purchase. To ensure that you order the correct size, we recommend that you contact us before purchasing if you have any questions or concerns.

An item can only be exchanged for a different size in the same style. Styles are not interchangeable.  

In order exchange size, you must contact us at [email protected] within 3 days of receiving your shipment. Exchange requests received after 3 days will not be valid.  

Once your request for exchange has been approved, our team will assist you with the return procedure and necessary shipping documents via email.

The item must be physically shipped back within 7 days of receiving the return procedure and necessary shipping documents. Shipping documents are ONLY valid for 7 days and cannot be reissued. An exchange will no longer be valid for returns that are not physically shipped within those 7 days.

Exchange of item will be processed once the original item has been received and inspected by our studio. The item received must adhere to our exchange policy for the return to remain valid. The new item will be shipped with an additional shipping cost of $35 within 3-4 weeks of receiving the returned item.

Please note that you may only submit a single size exchange request for each product purchased.

Mira Zwillinger studio reserves the right to refuse the return or exchange of any merchandise that does not adhere to our policy; such items will not be accepted nor refunded and will be sent back to the customer on the customer’s expense.

  • All returns must be unused, unworn, undamaged, unwashed, unaltered, and in the same condition in which it was received.
  • All tags must be attached.
  • Item must be returned complete in its original packaging and in one single shipment.
  • Merchandise that has been personalized cannot be refunded, returned, or exchanged.
  • Shipping costs and taxes are non-refundable.

Return Policy:

If, for any reason, you are not satisfied with your order, you may return an UNUSED item in the same condition as received, with all the original packaging materials and no tags removed within 14 days from receiving the shipment for a refund (excluding shipping fees and credit card processing fees).

Any return requests must be sent to [email protected] within 3 days of receiving the shipment. Once your return is approved, our team will assist you with the return procedure and necessary shipping documents via email.

The returned item must be shipped back to Zwillingers within 14 days for a refund to be completed.

The item must be physically shipped back within 7 days of receiving the return procedure and necessary shipping documents. Shipping documents are ONLY valid for 7 days and cannot be reissued. A refund will no longer be issued for returns that are not physically shipped within those 7 days.

You will receive a confirmation via email when your return or exchange is being processed. 

Mira Zwillinger studio reserves the right to refuse the return or exchange of any merchandise that does not adhere to our policy; such items will not be accepted nor refunded and will be sent back to the customer on the customer’s expense.

  • All returns must be unused, unworn, undamaged, unwashed, unaltered, and in the same condition in which it was received.
  • All tags must be attached.
  • Item must be returned complete in its original packaging and in one single shipment.
  • Merchandise that has been personalized cannot be refunded, returned, or exchanged.
  • Refunds may only be issued in the same form as original payment and price, excluding shipping.
  • Shipping costs, rush fees and taxes are non-refundable.
  • Please note, you may submit a single size exchange request per each item purchased. The size change request will not be refundable if in case you will want to return the new size sent.